rbje Privacy Policy
Protecting your personal information is our top priority. This policy explains how we collect, use, and keep your data secure.
Introduction and Overview
rbje ("we", "our", or "platform") is an online betting and casino service provider in Bangladesh. We always treat the privacy of our users ("you" or "member") with the greatest importance. This Privacy Policy ("Policy") describes in detail how your personal information is collected, stored, processed, and kept secure when you use the rbje.cam website and all services under it.
By using our services, you are considered to have accepted the terms described in this policy. If you disagree with any part of this policy, please stop using our services and contact our support team.
This privacy policy may be updated from time to time. For any significant changes, we will publish a notice on the website and, where applicable, notify you at your registered email address.
What Information We Collect
We collect the following types of information in order to operate and improve rbje services:
2.1 Registration and Identity Information
- Full name and date of birth (for age verification — accounts are only provided to members aged 21 and above)
- Email address and mobile number
- Username and password (stored in encrypted form)
- National ID card or other identity document details (for KYC verification)
2.2 Financial Information
- bKash, Nagad, Rocket, or bank account numbers (for processing transactions)
- Deposit and withdrawal history
- Account balance and transaction logs
2.3 Usage Information
- IP address, browser type, and operating system
- Device identification number (Device ID)
- Login time, session duration, and location data
- Game play history and betting details
- Information collected through cookies and tracking technologies
2.4 Communication Information
- Records of live chat conversations
- Complaints or queries sent by email
- Feedback provided in satisfaction surveys
Purpose of Data Use
rbje uses your information only for the following legitimate purposes:
3.1 Account Management and Service Delivery
We use your information to create and manage your account, verify your age and identity (KYC), process deposits and withdrawals, manage bonuses and promotions, and personalise your gaming experience.
3.2 Security and Fraud Prevention
Our security team analyses data to detect unauthorised access to accounts, prevent fraudulent transactions, monitor suspicious activity, and prevent the use of multiple accounts.
3.3 Legal Compliance
Information may be used to comply with anti-money laundering (AML) regulations, follow guidance from regulatory authorities, and respond to lawful requests from judicial or law enforcement agencies.
3.4 Ensuring Responsible Gaming
We analyse your gaming behaviour to identify problematic gambling patterns and intervene in a timely manner. See the responsible gaming guidelines.
3.5 Communication and Support
We use your contact information to send transaction notifications, inform you of important policy changes, and respond to your support requests.
Data Sharing and Disclosure
rbje does not sell your personal information to third parties. However, limited information may be shared in the following circumstances:
- Payment Providers: Financial information required to process bKash, Nagad, Rocket, and bank transfers is shared only with the relevant payment service provider.
- Identity Verification Services: Only the information needed to confirm identity is shared with authorised third parties engaged in the KYC process.
- Technology Service Providers: Cloud storage, server management, and cybersecurity service providers — all bound by confidentiality agreements.
- Game Suppliers: Game providers including PG Soft, Pragmatic Play, JILI, and Spribe may receive limited information to ensure service delivery under their own privacy policies.
- Legal Obligations: Information may be disclosed in compliance with court orders, government departments, or lawful directions from law enforcement agencies.
Data Security Measures
rbje applies industry-standard technical and administrative measures to protect your information. Our security framework includes:
5.1 Encryption Technology
All data transfers between you and our servers are secured using 256-bit SSL encryption (TLS 1.3). Passwords are encrypted using the bcrypt hashing algorithm.
5.2 Access Controls
Only authorised staff can access your account information. Two-factor authentication (2FA) is available for all members.
5.3 Regular Security Testing
Our systems undergo regular security audits and penetration testing. Any vulnerabilities are identified and resolved quickly.
5.4 Data Segregation
Financial information is stored in a separate secured database and kept isolated from personal identity information.
Cookies and Tracking Technologies
The rbje.cam website uses cookies and similar tracking technologies. These technologies help improve your experience.
6.1 Essential Cookies
These cookies are essential for the core functionality of the website — such as maintaining login sessions, storing security tokens, and managing the shopping cart. They cannot be disabled.
6.2 Functional Cookies
These cookies are used to remember your language preference, display settings, and other personalisation choices.
6.3 Analytics Cookies
Anonymous analytics data is collected to understand website visit statistics, popular pages, and user navigation patterns. This information is used to improve service quality.
You can manage cookies from your browser settings. Please note that disabling cookies may prevent some services from working properly.
Your Rights
As a registered member of rbje, you have the following rights. Contact our support team to exercise any of these rights:
- Right to Access: You may request to know what information we hold about you.
- Right to Rectification: You may request correction of inaccurate or incomplete information stored in your account.
- Right to Erasure: In certain circumstances you may request deletion of your personal information — however, some data must be retained for a set period due to legal obligations.
- Right to Restrict Processing: In certain circumstances you may request that processing of your information be limited.
- Data Portability: You may receive your information in a structured, machine-readable format.
- Withdrawal of Consent: Where information is being processed on the basis of consent, you may withdraw that consent at any time.
- Right to Close Account: You may request closure of your account at any time.
Data Retention Period
rbje does not retain your personal information longer than necessary. The general retention policy is as follows:
- Active Accounts: All information is retained for the entire period the account remains active.
- Closed Accounts: In compliance with legal obligations (per AML regulations), financial transaction records are kept for a minimum of 5 years after account closure.
- KYC Documents: Identity verification documents are retained in accordance with regulatory requirements.
- Support Communications: Live chat and email records are kept for up to 2 years.
- Marketing Data: Marketing preference lists are removed immediately after consent is withdrawn.
Once the specified period has expired, data is securely deleted or anonymised.
Protection of Minors
rbje strictly refrains from providing any services to persons under 21 years of age. Our platform is for adults aged 21 and above only.
We do not knowingly collect information from any person under 18 years of age. If it comes to our attention that a minor has created an account, that account will be closed immediately and the associated information will be securely deleted.
If you believe a minor is using our platform, please notify our support team immediately.
Policy Changes and Updates
This privacy policy may change from time to time due to business changes, new legal requirements, or technological developments.
For significant changes, we will:
- Publish a notice on the main page of the website
- Send a notification to the registered email address where applicable
- Clearly state the effective date of the updated policy
Continuing to use the services after a change is made will be considered acceptance of the updated policy. We therefore recommend reviewing this page from time to time.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:
Any privacy-related complaints will be taken seriously and responded to in a timely manner. For more information, you can read our Terms and Conditions and responsible gaming guidelines.